Exceptional experiences don’t just impress, they inspire loyalty. Brands that prioritize Customer Experience (CX) are reaping measurable rewards. Studies show that companies leading in CX outperform their competitors by nearly 80%. Conversely, 88% of users won’t return after a bad digital experience. In today’s fast-paced digital landscape, where expectations are higher and attention spans shorter, experience is not optional, it’s essential. At Covalense Global, we don’t leave
In today’s fast-paced business landscape, disconnected systems and siloed processes can slow down even the most successful enterprises. A large global distributor faced this exact challenge, multiple ERPs, fragmented databases, and complex sales processes were making it difficult to align operations across sales, support, and logistics. The Challenge The client’s existing setup hindered efficiency, visibility, and collaboration. With systems working in isolation, sales cycles
According to research by Exploding Topics, 77% of companies are either using or exploring the use of AI, and 83% list AI as a top priority in their business plans. This shift speaks volumes; Artificial Intelligence has evolved from a buzzword to a boardroom priority. From virtual assistants answering customer queries to AI models forecasting market trends, businesses have already tapped into the potential